All services and offerings provided in our store at soledababy.com are owned and operated by Soleda Foreign Trade Limited Company.
Our company may collect personal data for various purposes. Below, it is explained how and in what way the collected personal data is obtained and protected.
Through the completion of various forms and surveys on our Membership or Store, members' personal information (such as name, surname, company information, phone, address, or email addresses) is collected by our store as required by the nature of the business.
Our company may send campaign information, new product details, and promotional offers to customers and members at various times. Members can make choices regarding whether to receive such information during registration, can change this choice through the account information section after logging in, or can notify through the link in the informative message received.
Personal information submitted electronically to our store by our members during the confirmation process through the store or email will not be disclosed to third parties beyond the purposes and scope determined by the "Membership Agreement."
For the identification of system-related problems and the rapid resolution of issues or disputes that may arise regarding the provided service, our company records and uses the IP address of its members. IP addresses may also be used to identify users in a general sense and to collect comprehensive demographic information.
Our company, beyond the purposes and scope determined by the "Membership Agreement," may use the requested information to engage in direct marketing either by itself or in collaboration with third parties. The information requested by our company or provided by the user or related to transactions made through our store may be used for various statistical evaluations, database creation, and market research without disclosing the identity of our members.
Our company is committed to keeping confidential information strictly private, treating it as a duty of confidentiality, taking all necessary measures, and exercising due diligence to prevent the entry of confidential information in whole or in part into the public domain or its unauthorized use or disclosure to a third party, as specified in the agreement.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our e-commerce sites. Your credit card information is never stored in our system.
When you enter the transaction process, there are two things to pay attention to in order to understand that you are on a secure site. One is a key or lock symbol at the bottom of your browser. This indicates that you are on a secure webpage, and all your information is encrypted and protected. This information is only used in line with the instructions you provide during the sales process. The credit card information used during shopping is encrypted and queried with the 128-bit SSL (Secure Sockets Layer) protocol independently on our e-commerce sites. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed or recorded by us, the seizure of this information by third parties is prevented.
The reliability of the payment/invoice/delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, for the orders of customers who shop for the first time from our e-commerce sites to reach the supply and delivery stage, it is necessary to confirm the accuracy of financial and address/phone information first. If necessary, the customer who owns the credit card may be contacted by our customer representatives or the related bank.
You can access all the information you provided when you became a member and can change it only by you. If you keep your membership login information secure, it is not possible for others to access and change your information. For this purpose, 128-bit SSL security area is used during membership transactions. This system is an internationally accepted encryption standard that cannot be broken.
Internet shopping sites with a hotline or customer service are more preferred today, and sites with clear address and phone information are preferred. In this way, you can get detailed information about all issues on your mind and get healthier information about the reliability of the company providing online shopping services. Note: We recommend paying attention to the presence of the company's clear address and phone on Internet shopping sites. If you are going to shop, note all phone/address information of the store where you bought the product. If you don't trust, call before shopping to confirm. All information about our online shopping sites belonging to our company and the location of our company is specified.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
The identity and credit card information you send us by mail-order will be stored by our company according to the principle of confidentiality. This information is held for 60 days against possible objections to the withdrawal of money from the credit card that may occur with the bank and is then destroyed. If any amount other than the mail-order form approved by you for the products you ordered is withdrawn from your card, you can naturally object to the bank and prevent the payment of this amount, so it does not pose a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other sites within the website. Our company does not assume any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement only apply to our store and do not cover third-party websites.
EXCEPTIONAL CASES
In limited cases listed below, our company may disclose user information to third parties outside of these "Privacy Policy" provisions. These situations are limited in number:
- To comply with laws, legislative decrees, regulations, etc., issued and in force by the competent legal authorities.
- To fulfill the requirements of the "Membership Agreement" and other contracts concluded by our store with users and to implement them.
- In cases where information is requested by the competent administrative and judicial authorities for the purpose of conducting an investigation or investigation conducted properly.
- In cases where it is necessary to provide information to protect the rights or security of users.
EMAIL SECURITY
In emails you send to our Customer Service regarding any of your orders, never write your credit card number or passwords. The information in the emails can be seen by third parties. Our company cannot guarantee the security of the information transmitted from your emails under any circumstances.
BROWSER COOKIES
Our company may obtain information about users visiting our store and the use of the website using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose a person visits the site, how many times they visit, and how long they stay on the site, and to generate dynamically advertisements and content designed for users from special pages. Technical communication files are not designed to receive data or any personal information from your main memory or email. Most browsers are designed to accept the technical communication file initially, but users can change their settings to disable the technical communication file or to receive a warning when the technical communication file is sent.
Our company reserves the right to change these "Privacy Policy" provisions at any time by publishing them on the site or by sending an email to users or by publishing them on the site. If the Privacy Policy provisions change, they will be effective on the date of publication.
For any questions and suggestions regarding our privacy policy